Fulfillment Policy.

Fulfillment Policy

Last Updated: 06/26/25

At Toussaint Consulting, our mission is to provide every client with exceptional marketing systems, tools, and strategies to drive growth, results, and ROI. We take fulfillment seriously, and our policies are designed to ensure transparency, accountability, and success.

1. Fulfillment Overview

Upon onboarding, all clients receive access to our full suite of services as outlined in their signed agreement. This may include—but is not limited to—customized marketing campaigns, strategic partnership systems, funnel builds, ad management, appointment-setting infrastructure, lead follow-up systems, consulting, SOPs, CRM setup, and team training.

2. Fulfillment Timeline

Onboarding Call: Within 3 business days of agreement and payment.

System Buildout: Within 5–7 business days after onboarding (depending on offer scope).

Campaign Launch: Within 7–10 business days after final asset approvals.

Reporting Access: Delivered upon launch and updated continuously.

All timelines may be subject to change depending on responsiveness, asset availability, or delays in client communication.

3. Client Responsibilities

To ensure timely and complete fulfillment, the client must:

Attend onboarding and strategy sessions.

Provide access to necessary platforms (CRM, Meta, Google, website, etc.).

Approve creatives, messaging, and systems in a timely manner.

Respond to communication from the Advert Logix team within 48 hours.

Delays in client responsiveness may result in extended fulfillment timelines.

4. Service Completion

We define service fulfillment as the full delivery of the systems, strategies, and assets specified in the signed agreement. Advert Logix does not offer ongoing "done-for-you" management unless explicitly stated in the contract. Our role is to build, implement, and train your team on the systems that drive scalable success.

5. Refund Policy

Due to the strategic, digital, and time-intensive nature of our services, all sales are final. We do not offer refunds once onboarding has begun. Clients are responsible for reviewing their contract, deliverables, and expectations before signing.

In the rare case of dissatisfaction, clients are encouraged to communicate concerns directly so we can address any issues collaboratively.

6. Support

Our team provides direct support via Slack, email, and Zoom. Ongoing support is available throughout the agreed-upon fulfillment period. For any urgent matters, contact:

📧 Support Email: [email protected]
📞 Phone: 773-641-9858
🕐 Hours: Mon–Fri, 9 AM – 8 PM EST